Refund & Cancellation Policy

Effective Date: 19 August 2026

At ArtBeat by Saroj, we take care to provide customers with quality artwork and products. Please read the following policy before placing an order.

1. Order Cancellation

A cancellation request may be submitted by contacting us as soon as possible after placing an order.

Cancellation requests are subject to the order’s processing or dispatch status. Once an order has been processed, dispatched, or specially prepared for the customer, cancellation may no longer be possible.

To request cancellation, contact:

Email: dr.sarojtapadia@gmail.com
Mobile: 90006 95640

Please provide your order number and registered contact details.

2. Refunds

Where a refund is approved, the refundable amount will generally be processed through the original payment method, subject to the payment gateway or financial institution’s processing timelines.

The time taken for the amount to appear in the customer’s account may vary depending on the bank, card issuer, payment gateway, or other payment service provider.

3. Damaged or Incorrect Products

If you receive a product that is damaged during delivery or materially different from the product ordered, please contact us promptly after delivery.

Customers may be requested to provide:

• Order number
• Photographs of the received product
• Photographs of the packaging
• Description of the issue

After reviewing the case, ArtBeat by Saroj may offer an appropriate resolution, which may include replacement or refund where applicable.

4. Non-Refundable Items

Unless otherwise stated on the relevant product page or agreed in writing, products that are made, customized, personalized, or specially prepared according to a customer’s specifications may not be eligible for cancellation or refund.

5. Refund Rejection

A refund or replacement request may be rejected where:

• The product has been used, altered, damaged, or mishandled after delivery.
• The issue is caused by normal wear and tear.
• The customer provides incorrect delivery information.
• The claim is made outside the applicable period.
• The product was customized or personalized and the issue is not attributable to ArtBeat by Saroj.

6. Shipping Charges

Shipping charges, where applicable, may not be refundable unless the refund is due to an error attributable to ArtBeat by Saroj or otherwise required under applicable law.

7. Policy Changes

ArtBeat by Saroj reserves the right to modify this Refund & Cancellation Policy at any time. The updated policy will be published on this page.

8. Contact Us

For refund or cancellation requests:

ArtBeat by Saroj
Hyderabad, Telangana, India
Email: dr.sarojtapadia@gmail.com
Mobile: 90006 95640